FAQWhat do I need to know before booking?
How do I book?
Your name and the number of people in your group
The Trekking or Tour Package, or desired custom itinerary
The date that you would like to trek or tour
The name of your hotel for pickup
The address of your hotel
The telephone number of your hotel or local contact
Once we receive your request, we will prepare a link for deposit and confirmation. Remember, there may be a time difference, so please allow a reasonable amount of time for our staff to get back to you during office hours.
The Form Says "Starting at Rp. 550.000". Why is the total Rp. 1.800.000 after adding transport from Kuta and Hot Spring Tickets?
Mount Batur Sunrise Trekking: 550.000 x 2 = 1.100.000
Hot Spring Tickets: 150.000 x 2 = 300.000
Transport (Kuta Area): 200.000 x 2 = 400.000
Total Amount Due: 1.800.000
Entrance fees to the Kintamani area is included in our transport fees. If you arrange your own transportation, you are responsible to pay the area entrance fee at the collection booth at Penelokan. Our trekking fee is inclusive of the government fee for access to Mount Batur itself (Rp. 100.000 per passenger) from our special starting points at the Bali Sunrise Villas or the Geopark Village. The main temple parking lot has their own collection point for that fee, and we do not reimburse guests who choose to start from there.
For tours with specifically packaged itineraries, entrance fees and parking are included. For custom tours (driver only) the guest will be responsible for entrance and parking fees at the destinations of their choosing. For Additional requested stops on package tours, the guess will be responsible for any additional entrance and parking fees.
How do I know my booking is confirmed?
Your booking will NOT be confirmed until deposit has been received, unless you arrange specially with Gede to waive your advance deposit.
How do I pay?
Why do I have to pay a deposit?
How do I pay the deposit?
What if it rains?
If you are concerned about the weather on the day of your tour, please opt out before being picked up, and forfeit your 50% deposit. After pick-up your driver will collect the remaining amount due, and your tour is 100% non-refundable!
If we cancel your tour due to weather, we will refund your deposit.
What is your cancellation policy?
For more information, please see our Terms & Conditions.
What should I bring?
How fit do I have to be for a sunrise trek?
What is the difference between the Mount Batur Sunrise Trek and the Batur Caldera Sunrise Trek?
How big will the group be?
Can I get picked up from one location and dropped off in another?
How accurate are the pick-up and drop-off times? Should I book a trek before my flight?
With drop-off, times can be even harder to predict. Not every group takes the same amount of time to complete their itinerary, and we have to organize several points with our drivers. We can only offer approximations, we can’t make guarantees. Please do not make important plans based on approximate drop off times. We do not accept any financial responsibility for losses based scheduling conflicts or unexpected delays.